Packaged Terminal Heat Pump Average Coverage Area 450 to 550 sq ft Cooling/Heating Cooling Capacity 11 800/11 600 BtuH Heating Method Heat Pump Heating Capacity - Electric Not Applicable Heating Capacity - Heat Pump 10 600/10 400 BtuH Outside Make-Up Air Without 11.6/11.6 EER Reverse Cycle Heat COP 3.4/3.4 4.9/5.1 A Amps 1.015 W Watts 208/230V AC Voltage 1 Phase 60 Hz Hz NEMA Plug Configuration - HVAC 6-20P