Packaged Terminal Heat Pump Average Coverage Area 450 to 550 sq ft Cooling/Heating Cooling Capacity 11 800/12 000 BtuH Heating Method Heat Pump with Electric Heat Heating Capacity - Heat Pump 11 942 BtuH Outside Make-Up Air With 11.3/11.4 EER Reverse Cycle Heat COP 3.6/3.6 4.5/5.0 Amps 3.5 W Watts 208/230V AC Voltage 1 Phase 60 Hz NEMA Plug Configuration - HVAC LCDI 6-20P Power Cord Length 5 1/2 ft